L2 Production Support Engineer – AWS | Linux | SQL
- Location
- Noida, Uttar Pradesh, India
- Salary
- Not specified
- Company
- Akash pawar
Job description
• Role & Company / Project Overview: TechBlocks is hiring an L2 Production Support Engineer to join a global team focused on delivering scalable, high-performance applications on modern cloud platforms. • Key Responsibilities & Daily Duties: - Own L2 investigation and resolution of production incidents, including application outages, slowness, failed jobs, and connectivity issues. - Diagnose issues utilizing Linux commands, application logs, CloudWatch, Splunk, Datadog, or similar observability tools. - Troubleshoot communication flow between AWS components such as VPC, EC2, load balancers, IAM, S3, and EKS or ECS. - Analyze existing SQL queries, write queries using joins, and investigate slow queries or database-related failures. - Follow ITIL incident, problem, and change management processes; document findings, root cause analysis (RCA), workarounds, and permanent fixes. - Configure and review alerts and dashboards; escalate issues appropriately to L3, development, or cloud infrastructure teams. - Support approved production changes and validate application health following deployments. - Maintain clear communication during incidents and ensure effective coordination with technical teams. • Required Qualifications, Skills & Experience: - Experience: 5 to 8+ years of strong hands-on experience in L2 application or production support. - Linux Troubleshooting: In-depth skills analyzing processes, CPU, memory, disk utilization, permissions, and network connectivity. - Cloud & AWS: Practical AWS troubleshooting experience, particularly VPC, EC2, CloudWatch, IAM, load balancing, S3, and EKS or ECS. - Databases & SQL: Working SQL knowledge, including reading existing queries, writing joins, and identifying query performance bottlenecks. - Observability Tools: Experience investigating logs and alerts using Splunk, Datadog, CloudWatch, or comparable monitoring platforms. - Process Knowledge: Solid understanding of ITIL incident, problem, and change management, including prioritization, RCA, and change rollback procedures. • Working Hours, Shifts & Location Details: - Location: Noida, Uttar Pradesh, India. - Work Mode: Hybrid (3 Days Hybrid). - Shift Timing: Early shift starting from 5:00 AM IST. • Compensation & Benefits: - Competitive compensation package. - Career growth and continuous learning opportunities. - Collaborative company culture. - Health and wellness benefits. • Application Instructions: - Candidates should apply by submitting their updated CV to the designated recruitment email.