Technical Business Analyst

Location

Mossville, Illinois, United States

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: AnanSys Software Inc. is hiring a Technical Business Analyst for a 40-week contract assignment (W2 only) located in Mossville, Illinois. The ideal candidate is a results-driven professional with strong IT service management, reporting, vendor management, and process improvement experience who takes ownership, maintains strong attention to detail, and consistently drives outcomes. Note: Consistent job-hopping or frequent short tenures may be a concern during screening. Key Responsibilities & Daily Duties: • Lead problem reviews, root cause analysis (RCA), trend analysis, and audits with IT support partners. • Identify service-related problems and implement or escalate corrective actions. • Develop, analyze, and report KPIs to leadership, highlighting actionable improvements. • Lead onboarding of engineering software applications in collaboration with EAM teams, vendors, and business stakeholders. • Develop and document onboarding processes aligned with enterprise standards, security, governance, and controls. • Establish and improve standard operating procedures (SOPs) to increase operational efficiency. • Monitor service performance against service level agreements (SLAs) and business objectives. • Manage relationships with vendors, suppliers, and service providers. • Collaborate with engineering business partners to align service delivery with business requirements. Required Qualifications, Skills & Experience: • Education: Bachelor's degree in Organizational, Service, and Vendor Management. • Experience: 10+ years of professional experience. • Certification: ITSM / ITIL certification or equivalent is required. • IT Service Management (ITSM) and ITIL frameworks. • ServiceNow dashboards and reporting. • Power BI or other reporting tools. • Business analysis and KPI reporting. • Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs). • Vendor and supplier management. • Incident, problem, and change management. • IT infrastructure and support environments. • Root Cause Analysis (RCA) and trend analysis. • Jira and service desk platforms. Working Hours, Shifts & Location Details: • Location: Mossville, IL. • Duration: 40 Weeks. • Employment Terms: W2 contract. Compensation & Benefits: • Compensation not specified. Application Instructions: • Interested candidates should submit an updated resume along with current location, availability, and relevant ITSM/ServiceNow experience via the designated recruiter contact.