L1.5 / L2 Support Engineer – API Gateway, SiteMinder & Auth0
- Location
- Malvern, Pennsylvania, United States
- Salary
- Not specified
- Company
- Akash pawar
Job description
• Role & Company / Project Overview We are looking for an experienced L1.5 / L2 Production Support Engineer with strong expertise in API Gateway, SiteMinder, Auth0, and Identity and Access Management (IAM). The ideal candidate will have hands-on experience in production support, authentication troubleshooting, incident management, and secure access services. • Key Responsibilities & Daily Duties - Monitor and support API Gateway, SiteMinder, and Auth0 environments. - Troubleshoot and resolve authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and API access issues. - Analyze production logs and alerts using monitoring tools to identify and resolve incidents. - Manage access policies, certificate renewals, and configuration validations. - Coordinate with L3 and engineering teams to resolve complex technical issues. - Maintain incident records, escalation reports, and Root Cause Analysis (RCA) documentation. - Ensure high availability, security, and operational stability of authentication services. • Required Qualifications, Skills & Experience - 6 to 8 years of relevant professional experience. - Experience supporting CA API Gateway, SiteMinder, and Auth0 environments. - Strong knowledge of authentication protocols, Single Sign-On (SSO), and Multi-Factor Authentication (MFA). - Proven experience troubleshooting API access and authentication issues. - Solid working knowledge of OAuth 2.0, OpenID Connect (OIDC), SAML, and JWT. - Experience analyzing logs and alerts using Splunk and other monitoring tools. - Knowledge of user access management, policy validation, certificate renewals, and configuration checks. - Experience with incident management, escalation processes, and Root Cause Analysis (RCA). - Strong understanding of security, compliance, and standard production support procedures. • Working Hours, Shifts & Location Details - Location: Malvern, Pennsylvania, United States. - Work Mode: As per client requirements. - Shifts: Willingness to support 24x7 production environments. • Application Instructions Interested candidates are requested to submit an updated resume along with details on current location, total experience, relevant IAM support experience, and immediate availability.