Membership & Counter Representative

Location

Malay, Aklan, Philippines

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Kaban Hotel & Casino Boracay is looking for customer-focused and detail-oriented Membership & Counter Representatives to join the team as part of our upcoming Grand Opening preparations. This position acts as the frontline ambassador for our casino loyalty programs and guest registration counters. Key Responsibilities & Daily Duties: • Process patron membership sign-ups, issue loyalty cards, and manage member account profiles accurately. • Provide attentive, courteous counter service to all casino guests and explain loyalty benefits, tier privileges, and promotions. • Assist patrons with general inquiries regarding casino amenities, games, schedules, and hotel offerings. • Handle transactional desk duties, verify guest identification, and maintain compliance with gaming registry rules. • Deliver high standards of customer satisfaction and professional hospitality at all times. Required Qualifications, Skills & Experience: • Experience in customer service, front desk operations, cashiering, or hospitality is preferred. • Strong verbal communication skills and a polite, approachable demeanor. • Good data entry accuracy, attention to detail, and computer literacy. • High dedication to customer care and teamwork. Working Hours, Shifts & Location Details: • Location: Boracay, Malay, Aklan, Philippines. • Onsite counter operations at Kaban Hotel & Casino Boracay. Application Instructions: • Send your updated resume to the HR team via email or call the HR representative for additional inquiries.