VIP Services Supervisor

Location

Malay, Aklan, Philippines

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Kaban Hotel & Casino Boracay is hiring a VIP Services Supervisor (Assistant Manager) to support our upcoming Grand Opening. This leadership role ensures seamless VIP guest relations, exceptional customer service, and world-class hospitality experiences for premium patrons visiting Boracay’s newest casino destination. Key Responsibilities & Daily Duties: • Supervise daily VIP services operations and oversee frontline guest engagement across gaming and lounge facilities. • Coordinate high-tier patron arrangements including arrivals, premium accommodations, gaming privileges, and specialized amenities. • Support VIP hosting staff and guide the team in resolving operational inquiries or high-profile guest requests promptly. • Ensure adherence to casino policies, guest service standards, and gaming hospitality protocols. • Monitor guest feedback and operational workflow to maintain superior service quality. Required Qualifications, Skills & Experience: • Prior supervisory or operational experience in VIP customer service, casino hospitality, or luxury resort services. • Strong interpersonal, dispute-resolution, and organizational skills. • Professional demeanor with a strong commitment to high-touch client service. • Ability to manage shifts and fast-paced operational environments effectively. Working Hours, Shifts & Location Details: • Location: Boracay, Malay, Aklan, Philippines. • Onsite position within Kaban Hotel & Casino Boracay. Application Instructions: • Forward your updated curriculum vitae to HR via email or contact HR representatives directly for further details.