Customer Support Specialist

Location

Lahore, Punjab, Pakistan

Salary

PKR 35,000 - 45,000 / month

Company

Akash pawar

Job description

### Role & Company / Project Overview KashCopy is hiring a dedicated Customer Support Specialist / Customer Support Representative to join our on-site team in Lahore. This position is ideal for energetic professionals who thrive in a fast-paced environment and are fully committed to delivering exceptional service and support to our clients. ### Key Responsibilities & Daily Duties • Manage incoming customer phone calls and digital messages efficiently. • Identify, assess, and understand customers' specific needs to achieve total satisfaction. • Build sustainable relationships and trust with customer accounts through open, professional, and interactive communication. • Multi-task across inquiries, prioritize urgent issues, and manage daily communication workflows effectively. ### Required Qualifications, Skills & Experience • Prior customer support experience is preferred; freshers are also strongly encouraged to apply. • Solid contact handling capabilities and active listening skills. • Excellent verbal and written communication skills. • Proven ability to multi-task, set priorities, and organize time efficiently in a dynamic workplace. ### Working Hours, Shifts & Location Details • Location: On-site at Etihad Town / Punjab Cooperative Housing Society, Ghazi Road, Lahore, Punjab, Pakistan. • Timings: 12:00 PM – 10:00 PM (12:00 PM to 09:00 PM for female staff). • Schedule: 6 days a week with 1 rotational/scheduled weekly off. ### Compensation & Benefits • Salary Range: PKR 35,000 – PKR 45,000 basic per month (commensurate with experience). • Earning potential up to PKR 100,000+ with performance bonuses and commissions. ### Application Instructions • Submit your updated resume via email or direct messaging to be considered for an interview.