Customer Support Associate - Ecommerce (Non-Voice)

Location

Kolkata, West Bengal, India

Salary

INR 14,000 - 16,000 / month

Company

Akash pawar

Job description

• Role & Company / Project Overview Outpace Consultancy is hiring for Customer Support – Ecommerce (Non-Voice) process in New Town, Kolkata. This is an excellent fresher opportunity to join an ecommerce support operation and build a career in a fast-paced, professional environment. • Key Responsibilities & Daily Duties - Handle customer queries for an Ecommerce process through non-voice support channels (chat and email) - Provide clear, accurate, and timely written resolutions - Support with order and service-related concerns - Document customer interactions and maintain professional communication throughout the customer journey - Maintain quality documentation and achieve customer satisfaction metrics • Required Qualifications, Skills & Experience - Qualification: Graduate or Undergraduate - Experience: Freshers are welcome - Strong written communication skills - Customer-focused, accurate, and detail-oriented • Working Hours, Shifts & Location Details - Working Days: 5 Days working with 2 Rotational Offs - Shifts: Rotational shifts - Location: New Town, Kolkata, West Bengal • Compensation & Benefits - Salary: ₹14,000 – ₹16,000 In-Hand per month - Transport: One-Way Cab facility + ₹1,400 Travel Allowance • Application Instructions - Interested candidates should send their CV/resume via email or WhatsApp