Customer Representative management – CRM

Location

Karachi, Sindh, Pakistan

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview: TRL HR Consultants is hiring a skilled and customer-focused Customer Representative management – CRM (Customer Experience Manager – CRM) for Crown Solar Energy, located in Port Qasim, Karachi. The ideal candidate will be responsible for enhancing customer satisfaction, managing customer relationships, resolving complaints, and improving overall service quality. • Key Responsibilities & Daily Duties: - Oversee customer and stakeholder interactions, feedback, and complaints to ensure timely resolution. - Develop strategies to improve customer experience, retention, and service quality. - Coordinate with Sales, Customer Support, and Technical teams to resolve customer concerns. - Monitor customer satisfaction KPIs and identify recurring issues. - Recommend process improvements to enhance service delivery and customer satisfaction. • Required Qualifications, Skills & Experience: - Bachelor’s degree in Business Administration, Marketing, or a relevant field. - 3–5 years of relevant experience in Customer Experience, Customer Service, or CRM. - Strong communication, leadership, and problem-solving skills. - Proficiency in MS Office and CRM systems. • Working Hours, Shifts & Location Details: - Location: Port Qasim, Karachi, Pakistan • Compensation & Benefits: - Standard company benefits as applicable • Application Instructions: - Interested candidates are invited to share their updated CV via email. - Mention 'Customer Representative management – CRM' in the email subject line.