Customer Experience Manager – CRM

Location

Karachi, Sindh, Pakistan

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview TRL HR Consultants is seeking a skilled and customer-focused Customer Experience Manager – CRM for Crown Solar Energy, based at Port Qasim, Karachi. The role is focused on enhancing customer satisfaction, managing customer relationships, resolving complaints, and elevating overall service quality. • Key Responsibilities & Daily Duties - Oversee customer and stakeholder interactions, feedback, and complaints to ensure timely resolution. - Develop strategies to improve customer experience, retention, and service quality. - Coordinate with Sales, Customer Support, and Technical teams to resolve customer concerns. - Monitor customer satisfaction KPIs and identify recurring issues. - Recommend process improvements to enhance service delivery and customer satisfaction. • Required Qualifications, Skills & Experience - Bachelor’s degree in Business Administration, Marketing, or a relevant field. - 3–5 years of relevant experience in Customer Experience, Customer Service, or CRM. - Strong communication, leadership, and problem-solving skills. - High proficiency in MS Office and CRM systems. • Working Hours, Shifts & Location Details - Location: Port Qasim, Karachi, Pakistan. - Standard business shifts/working hours. • Application Instructions - Interested candidates are invited to share their updated CV to the provided contact email with the subject line 'Customer Experience Manager – CRM'.