Customer Service Representative (CSR)

Location

Islamabad, Islamabad Capital Territory, Pakistan

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview: MobIT Solutions is hiring motivated and professional Male and Female candidates for a remote Customer Service Representative (CSR) role based out of Islamabad. The representative will be the primary point of contact for customer inquiries and issue resolution. • Key Responsibilities & Daily Duties: - Handle customer inquiries efficiently via incoming phone calls, email, and online channels. - Respond promptly, politely, and professionally to all customer requests. - Investigate and resolve customer complaints efficiently and satisfactorily. - Foster and maintain positive, long-term customer relationships. - Diligently follow up with customers to ensure inquiries are resolved. - Coordinate seamlessly with internal departments and teams. - Accurately maintain and update customer interaction records and documentation. • Required Qualifications, Skills & Experience: - Minimum 1 year of relevant customer service or support experience. - Excellent communication skills with strong written and verbal command of English. - Customer-focused mindset with a professional demeanor. - Demonstrated problem-solving ability and proactive follow-up skills. - Basic computer literacy and working knowledge of MS Office. - Position is open to Islamabad-based candidates only (both male and female applicants are welcome). • Working Hours, Shifts & Location Details: - Location: Remote (Islamabad, Pakistan candidates only). - Work setup: Work from Home. • Compensation & Benefits: - Growth opportunities and career progression with MobIT Solutions. • Application Instructions: - Send your updated CV to the recruitment email or call the contact number provided.