Shift Lead, Technical Service Desk

Location

Indore, Madhya Pradesh, India

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Globarise 360 is hiring a 24x7 service desk team in Indore dedicated to supporting warehouse automation and robotics operations. The Shift Lead takes charge of running the technical service desk and ensuring automated warehouse operations keep moving seamlessly around the clock. Key Responsibilities & Daily Duties: • Take charge when an automated site goes down. • Open incident bridges and coordinate technical callouts to engineers. • Keep customers continuously updated throughout incidents. • Coach, guide, and lead service desk analysts across shifts. Required Qualifications, Skills & Experience: • 3+ years of experience in a service desk or technical support environment. • 1+ year of experience leading a team in a 24x7 or shift-based environment. • Proven hands-on major incident management experience. Working Hours, Shifts & Location Details: • Location: Indore, office-based. • Employment Type: Full-time. • Schedule: 24x7 rotating shifts, including night shifts, weekends, and public holidays. Compensation & Benefits: • Comprehensive training in modern warehouse automation and robotics. • Dedicated certification paths including ITIL 4, OT security, and related credentials. • Clear career advancement path to Level 2 support, major incident management, and senior leadership positions. Application Instructions: • Review the requirements and submit your CV via email with the exact job role mentioned in the subject line.