Customer Service Associate - Vantage Indonesia

Location

Across Indonesia

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Vantage Indonesia is seeking a customer-focused Customer Service Associate to manage client inquiries, resolve platform issues, and support daily customer service operations. Key Responsibilities & Daily Duties: • Handle customer inquiries via live chat, phone, and email. • Resolve issues related to products, platforms, accounts, and promotions. • Manage customer feedback and complaints professionally. • Maintain accurate customer records and documentation. • Assist with translations and administrative tasks. • Coordinate with internal teams to resolve customer issues. Required Qualifications, Skills & Experience: • Minimum D3/S1 in any major. • At least 1 year of experience in Customer Service, Call Center, or a similar role. • Financial services experience is preferred. • Fluent in Bahasa Indonesia and English, with strong communication skills. • Patient, empathetic, detail-oriented, and customer-focused. • Proficient in Microsoft Office; CRM experience is a plus. • Able to work independently and in a team. Working Hours, Shifts & Location Details: • Shift details: Willing to work rotating 24/5 shifts. • Location: Indonesia (onsite). Application Instructions: • Submit your CV following the specified email application process.