Customer Service

Location

Medan, North Sumatra, Indonesia

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview PT Samudera International Logistics is looking for a motivated, responsible, and detail-oriented Customer Service professional to join our team in Medan. The role involves coordinating across departments and delivering professional support to clients and internal operations. • Key Responsibilities & Daily Duties - Highly detail-oriented in data entry, checking shipping documents, handling administrative tasks, and ensuring information accuracy. - Handle customer inquiries, complaints, and requests in a professional, responsive, and solutions-oriented manner. - Coordinate and work effectively with the marketing, operations, documentation, and finance departments. - Maintain and execute general administrative duties including correspondence and document verification. • Required Qualifications, Skills & Experience - Minimum Diploma (D3) in any field. - Minimum 1 year of experience in Customer Service or a related position. - Excellent communication skills with the ability to communicate clearly, politely, and professionally, both verbally and in writing. - English proficiency: Able to communicate clearly and effectively in English, both verbally and in writing. - Good communication skills in Indonesian. - Computer Skills: Proficient in Microsoft Word, Excel, email, and basic administrative tasks. - Strong customer service and problem-solving skills. - Work Attitude: Responsible, disciplined, proactive, and solution-oriented, with the ability to work independently as well as part of a team. • Working Hours, Shifts & Location Details - Placement: Medan, North Sumatra. - Work environment: Onsite / Office-based. • Application Instructions - Interested candidates, please send your updated CV via email as instructed.