Duty Manager - Front Office

Location

Gurugram, Haryana, India

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview: Karma Chalets at Karma Lakelands, Gurugram is hiring passionate, enthusiastic, and service-oriented hospitality professionals to join their growing Front Office team as a Duty Manager. The role focuses on delivering exceptional guest experiences and maintaining high standards of hospitality excellence. • Key Responsibilities & Daily Duties: - Oversee daily front office and resort operations, ensuring smooth check-in, check-out, and guest handling. - Supervise Front Office Supervisors and Associates, ensuring impeccable customer service. - Address and resolve guest feedback, grievances, and special requests promptly and effectively. - Maintain operational standards, handle duty rosters, and coordinate with inter-departmental resort teams. • Required Qualifications, Skills & Experience: - Background and prior experience in front office hotel management/hospitality operations. - Strong interpersonal, communication, problem-solving, and leadership skills. - Demonstrated passion for hospitality and superior guest service delivery. • Working Hours, Shifts & Location Details: - Location: Sector 80, Gurugram, Haryana, India. - Work environment: Onsite resort operations. • Compensation & Benefits: - As per industry and company standards. • Application Instructions: - Interested candidates can submit their updated CV through the provided recruiter contact details.