Tools Admin – AI Transformation

Location

Fountain Valley, California, United States

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Paramountsoft is hiring a hands-on Tools Admin / Customer Care AI Platform Administrator for an AI Transformation initiative. This role is responsible for managing, configuring, and optimizing AI-driven customer care platforms. Key Responsibilities & Daily Duties: • Administer and configure business-managed AI tools, specifically Salesforce Agentforce, Cresta Agent Assist, and Copilot Studio. • Build, test, and maintain reusable prompt libraries, templates, and guided workflows. • Translate operational requirements into user stories, process flows, and acceptance criteria. • Validate AI model outputs for accuracy, support user acceptance testing (UAT), and log defects. • Maintain release notes, administrative controls, user permissions, and audit documentation. Required Qualifications, Skills & Experience: • Experience supporting contact center technology or AI-enabled customer care platforms. • Hands-on ability in no-code administration, prompt engineering/design, and workflow configuration. • Strong business testing, UAT, and technical documentation skills. • Familiarity with Salesforce, Cresta, Copilot Studio, or generative AI tools is considered a plus. Working Hours, Shifts & Location Details: • Location: Fountain Valley, CA, United States. • Work Model: Onsite – 5 days/week. Application Instructions: • To apply, submit your resume with the subject line 'Tools Admin – AI Transformation - [Your Name]' following the provided contact instructions.