Senior Customer Service Representative

Location

Fort Worth, Texas, United States

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview: We are hiring a Senior Customer Service Representative for an onsite 7-month contract supporting the City of Fort Worth. The role provides comprehensive customer service support, handles customer inquiries and complaints, performs clerical tasks, and assists with fire prevention-related activities when assigned. • Key Responsibilities & Daily Duties: - Provide customer service support across various departments. - Respond to customer enquiries and resolve complaints efficiently. - Perform clerical tasks, including filing, processing forms, preparing correspondence, calculations, and monetary transactions. - Assist with fire prevention enquiries, inspections, permits, certificates, and related documentation when assigned. - Maintain accurate records and ensure compliance with policies and procedures. - Provide guidance and support to team members as needed. • Required Qualifications, Skills & Experience: - Prior customer service experience. - Strong communication and problem-solving skills. - Ability to work effectively in a team and handle multiple tasks simultaneously. - Sound knowledge of office procedures and clerical operations. - Attention to detail and the ability to manage diverse administrative responsibilities. • Working Hours, Shifts & Location Details: - Location: Fort Worth, TX 76115. - Duration: 7 Months. - Work Type: Onsite. • Application Instructions: - Interested candidates should submit their resume for consideration.