Customer Support Specialist

Location

Dubai, Dubai, United Arab Emirates

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview Avenue 80 is looking for a customer-focused and proactive Customer Support Specialist to support users, resolve queries, and deliver an excellent customer experience within a social media environment. • Key Responsibilities & Daily Duties - Respond to customer inquiries through social media chat, email, and other communication channels. - Resolve customer issues professionally and within the required timelines. - Guide users on platform features, account-related concerns, and general service inquiries. - Escalate complex issues to the relevant teams when necessary. - Maintain accurate records of customer interactions and follow-ups. - Identify recurring customer concerns and suggest improvements to support processes. - Maintain a professional, friendly, and solution-oriented approach. • Required Qualifications, Skills & Experience - Minimum 3 years of relevant customer support or customer service experience. - Experience in a social media, digital platform, or technology-driven company is preferred. - Excellent English written and verbal communication skills. - Strong problem-solving abilities and attention to detail. - Ability to manage multiple inquiries and work in a fast-paced environment. - Good interpersonal skills and a customer-first mindset. • Working Hours, Shifts & Location Details - Location: Al Rigga, Dubai, United Arab Emirates - Work Mode: Onsite • Compensation & Benefits - Standard company benefits as applicable. • Application Instructions - Interested candidates should submit their CV to the recruitment contact.