Call Center Representative (Fresher)

Location

Colombo, Western Province, Sri Lanka

Salary

Not specified

Company

akash pawar

Job description

• Role & Company / Project Overview: Formix is hiring entry-level professionals and freshers for Call Center opportunities. This position is ideal for individuals looking to gain real-world customer support experience, develop foundational communication skills, and kick-start their professional careers. • Key Responsibilities & Daily Duties: - Handle incoming and outgoing customer calls professionally. - Address customer queries, concerns, and inquiries with clarity and active listening. - Maintain call documentation and customer interaction records. - Support team goals by delivering quality customer service and resolving basic customer issues. • Required Qualifications, Skills & Experience: - Open to freshers and entry-level candidates. - Strong verbal and written communication skills. - Positive attitude, eager to learn, and strong problem-solving orientation. - Educational background relevant to customer communication or secondary/tertiary education. • Working Hours, Shifts & Location Details: - Location: Colombo, Western Province, Sri Lanka (Onsite). - Standard working hours and shifts as designated by the company. • Application Instructions: - Interested freshers should send their updated CV via email for consideration.