Call Center Executives - Colombo 03

Location

Colombo, Western Province, Sri Lanka

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview: FORMIX is recruiting over 20 Call Center Executives across premier locations in Colombo, including Colombo 03. The role involves handling customer communications and providing professional contact center support. • Key Responsibilities & Daily Duties: - Handle inbound and outbound calls, answering customer inquiries, resolving customer complaints, and providing support. - Maintain service standards and adhere to team performance metrics. - Log interaction details and customer requests accurately into CRM platforms. • Required Qualifications, Skills & Experience: - Effective verbal and written communication skills in English and/or local languages. - Customer-first attitude, professional telephone etiquette, and adaptability. • Working Hours, Shifts & Location Details: - Location: Colombo 03, Western Province, Sri Lanka. - Over 20 vacancies available across locations. • Application Instructions: Email your CV to the Formix consultants using the provided email contacts.