Call Center Executives - Colombo 07

Location

Colombo, Western Province, Sri Lanka

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview: FORMIX is recruiting over 20 Call Center Executives across premier locations in Colombo, including Colombo 07. The role involves handling customer communications and providing professional contact center support. • Key Responsibilities & Daily Duties: - Handle inbound and outbound calls, answering customer inquiries, resolving complaints, and providing information. - Maintain high standards of customer satisfaction and adhere to communication scripts and protocols. - Record call details and customer notes accurately within internal systems. • Required Qualifications, Skills & Experience: - Effective verbal and written communication skills in English and/or local languages. - Customer-oriented attitude, active listening, and problem-solving abilities. • Working Hours, Shifts & Location Details: - Location: Colombo 07, Western Province, Sri Lanka. - Over 20 vacancies available. • Application Instructions: Email your CV to the Formix consultants using the provided email contacts.