Senior Guest Service Associate (Sr. GSA) – Front Office

Location

Chennai, Tamil Nadu, India

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Bloom Hotel Group is hiring a Senior Guest Service Associate (Sr. GSA) for the Front Office Department in Chennai to ensure top-notch front desk operations and guest experiences. Key Responsibilities & Daily Duties: • Oversee reception and front desk operations during shifts. • Facilitate seamless guest arrivals, check-ins, departures, and billing settlements. • Assist in guiding and training junior front office associates. • Handle escalated guest inquiries, requests, and feedback with professional problem-solving. • Maintain guest profiles, PMS entries, and front office logs accurately. Required Qualifications, Skills & Experience: • Prior experience in hotel front office operations as a GSA or Sr. GSA. • Excellent communication, customer handling, and problem-solving skills. • Knowledge of hotel property management systems (PMS) is preferred. • Immediate joiners preferred. Working Hours, Shifts & Location Details: • Location: Chennai, Tamil Nadu, India. • Work Mode: Onsite. Compensation & Benefits: • Attractive salary. • Accommodation and meals provided. • PF, ESI, Gratuity, and medical benefits. • Career growth opportunities. Application Instructions: Interested candidates can share their CV with the Bloom Hotel Group HR department.