Help Desk Supervisor

Location

Cairo, Cairo Governorate, Egypt

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: We are hiring an experienced Help Desk Supervisor to join our IT team in Cairo, Egypt. The supervisor will oversee technical support operations and manage service quality across the organization. Key Responsibilities & Daily Duties: • Supervise the IT Support team, assign daily tasks, and monitor overall team performance • Troubleshoot hardware, software, and network issues • Oversee IT ticketing systems and enforce SLA management protocols • Handle escalation of complex technical issues and ensure timely resolution • Facilitate smooth technical support operations across desktop and enterprise environments Required Qualifications, Skills & Experience: • 2 to 3 years of supervisory experience within IT Help Desk / Technical Support • Good knowledge of Windows OS, Microsoft 365, and Active Directory • Practical experience in troubleshooting hardware, software, and network connectivity problems • Strong working knowledge of IT ticketing systems and SLA management practices • Proven supervisory, leadership, communication, and problem-solving skills Working Hours, Shifts & Location Details: • Location: Cairo, Egypt • Onsite IT Support environment Compensation & Benefits: • Competitive compensation based on industry standards Application Instructions: Interested candidates should submit their CV via WhatsApp prior to the application deadline of 20 October 2026.