Senior Help Desk Specialist

Location

Cairo, Cairo Governorate, Egypt

Salary

Not specified

Company

Akash pawar

Job description

### Role & Company / Project Overview ICON Egypt is expanding its team and seeking a Senior Help Desk Specialist to support IT operations across its growing prefabricated and modular building organization. ### Key Responsibilities & Daily Duties • Deliver technical support and troubleshooting for end-user hardware, software, and network inquiries. • Maintain desktop environments, business productivity tools, and resolve IT service desk tickets. • Provide support and administration for internal systems, collaborating on ERP system troubleshooting. ### Required Qualifications, Skills & Experience • Bachelor's degree in Computer Science. • 3–5 years of hands-on experience in an IT support or help desk role. • Basic knowledge of ERP systems (e.g., SAP) is a plus. ### Working Hours, Shifts & Location Details • Location: Egypt (ICON Egypt facilities). • Work mode: Onsite. ### Compensation & Benefits • Not specified. ### Application Instructions • Apply directly by submitting your resume to the designated application email address.