IT Help Desk Specialist – User Support - Borg El Arab,

Location

Borg El Arab, Alexandria Governorate, Egypt

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview Sakr Group is seeking an IT Help Desk Specialist – User Support to join its IT team in Borg El Arab, Alexandria. • Key Responsibilities & Daily Duties - Handle IT tickets and provide first-level user support - Support hardware and software setup, password resets, access requests, and user onboarding - Follow up on tickets and ensure SLA compliance • Required Qualifications, Skills & Experience - 1–3 years of experience in Help Desk or Customer Support - Qualification: Diploma or Bachelor’s degree in IT or related field - Knowledge of Ticketing Systems, Windows, and Active Directory is required • Working Hours, Shifts & Location Details - Location: Borg El Arab, Alexandria, Egypt • Compensation & Benefits - Not specified • Application Instructions - Interested candidates are invited to submit their updated CV via email - Please specify the position applied for in the email subject line