Customer Service Associate - International Voice Process

Location

Bengaluru, Karnataka, India

Salary

INR 310,000 - 550,000 / year

Company

akash pawar

Job description

Role & Company / Project Overview: Hiring Customer Service Associates for an International Voice Process representing Amazon International Voice. Candidates will handle inbound customer queries, research account-related information, resolve concerns, and deliver professional customer support. Key Responsibilities & Daily Duties: • Handle inbound customer queries in a professional manner • Research account-related information thoroughly to resolve customer issues • Deliver high-quality, professional customer support consistently Required Qualifications, Skills & Experience: • Qualification: Graduates & Undergraduates eligible • Experience Categories: - U1: Freshers to less than 24 months - U2: More than 24 months - Voice experience: 100% weightage - Non-voice/backend experience: 50% weightage • Communication: Excellent English | B2/C1 proficiency • Typing Speed: Minimum 20 WPM with 80% accuracy • Basic computer knowledge and MS Office skills required Working Hours, Shifts & Location Details: • Location: Electronic City, Bengaluru • Employment Type: Full-Time • Interview Mode: Virtual • Transportation: Two-way cab facility provided (up to 30 KM) Compensation & Benefits: • Annual CTC Salary Structure: - 0–6 Months: ₹3.10 LPA (Non-Tech) | ₹4.50 LPA (Tech) - 7–11 Months: ₹4.22 LPA (Non-Tech) | ₹5.50 LPA (Tech) - 12–17 Months: ₹4.22 LPA (Non-Tech) | ₹5.50 LPA (Tech) - 18–23 Months: ₹4.22 LPA (Non-Tech) | ₹5.50 LPA (Tech) - 24–48 Months: ₹4.75 LPA (Non-Tech) | ₹5.50 LPA (Tech) - 48+ Months: ₹4.75 LPA (Non-Tech) | ₹5.50 LPA (Tech) • Salary depends on applicable experience and category Application Instructions & Interview Process: • 1. HR Screening • 2. Typing Test • 3. SVAR Assessment (minimum qualifying score: 60) • 4. Operations Round • 5. HR / Offer Discussion Interested candidates can share their updated resume via WhatsApp.