Tier 2 Helpdesk Support Engineer (VoIP & Help Desk Support
- Location
- Antiguo Cuscatlán, La Libertad, El Salvador
- Salary
- Not specified
- Company
- Akash pawar
Job description
• Role & Company / Project Overview: Outsourcing Services International (OSI) is seeking a Tier 2 Helpdesk Support Engineer (VoIP & Help Desk Support L2) to deliver advanced technical support across telecom, voice, mobility, and network infrastructure. • Key Responsibilities & Daily Duties: - Deliver Tier 2 / Level 2 technical support for issues spanning telecom, voice, mobility, and network services. - Diagnose, troubleshoot, and resolve complex network performance, connectivity, and VoIP/SIP service disruptions. - Monitor network operations center (NOC) environments, track incident tickets, and escalate when necessary. - Ensure system reliability, service level agreement (SLA) compliance, and smooth telecom and network operations. • Required Qualifications, Skills & Experience: - Demonstrated technical experience in NOC environments, technical support, networking, and VoIP/SIP protocols. - Solid background troubleshooting telecommunications, voice infrastructure, and mobility services. - Strong analytical problem-solving and customer support skills. • Working Hours, Shifts & Location Details: - Job Type: Full-time. - Shift / Schedule: Office Hours Schedule with Weekends OFF. - Location: Antiguo Cuscatlán, La Libertad, El Salvador. • Compensation & Benefits: - Life & Medical Insurance provided. - Additional standard perks (terms and conditions apply). • Application Instructions: - Submit your resume via email or apply directly via the official link provided.