Technical Support Specialist
- Location
- Manila, Metro Manila, Philippines
- Salary
- Not specified
- Company
- Akash pawar
Job description
• Role & Company / Project Overview AccPro International is looking for a Technical Support Specialist to join the team in Quiapo, Manila. Fresh graduates are welcome to apply. • Key Responsibilities & Daily Duties - Provide first-level technical support via chat, calls, and remote sessions. - Troubleshoot common issues involving phone registration, extensions, trunks, audio, paging, and zone systems. - Assist in preparing Bills of Materials (BOMs/BOQs), basic network topologies, and product compatibility checks. - Support product demonstrations, system testing, and hands-on training sessions. - Learn and provide support for Yeastar PBX, Fanvil provisioning, and ITC Public Address (PA) systems. - Maintain demo units, troubleshoot returned products, and assist with Return Merchandise Authorization (RMA) documentation. - Document support cases, update FAQs and troubleshooting guides, and escalate complex issues to senior technical staff. • Required Qualifications, Skills & Experience - Graduate of Information Technology, Electronics, Computer Engineering, or a related course. - Basic knowledge of IP networking, including IP addressing, VLAN, SIP, and PoE. - Willing to learn VoIP, PBX, and Public Address (PA) systems. - Good communication skills in English and Filipino. - Fresh graduates are welcome; prior experience in VoIP, PA systems, or IT support is considered an advantage. • Working Hours, Shifts & Location Details - Location: Quiapo, Manila, Metro Manila, Philippines. - Work Setup: Onsite. - Schedule: Monday–Saturday, 8:00 AM–5:00 PM. • Compensation & Benefits (Upon Regularization) - Sick Leave - Vacation Leave - HMO (pro-rated) - 13th Month Pay - Government-mandated benefits • Application Instructions - Send updated CV via direct message or email.