IT/OT Support Engineer
- Location
- Across United States
- Salary
- USD 35 - 40 / hour
- Company
- Akash pawar
Job description
Role & Company / Project Overview: We are seeking an IT/OT Support Engineer to support lab and manufacturing operations by troubleshooting infrastructure, connectivity, virtualization, and enterprise identity issues. The position involves supporting regulated GxP/GMP environments, coordinating with global shared-services teams, managing technical escalations, and ensuring reliable IT/OT operations on a 12+ months contract. Key Responsibilities & Daily Duties: • Own end-to-end troubleshooting of IT/OT issues affecting laboratory and manufacturing operations. • Perform structured root cause analysis (RCA), identify underlying issues, and drive permanent resolutions. • Collect technical evidence locally, coordinate with appropriate resolver groups, and follow escalated incidents through closure. • Support backup, retention, storage capacity, and recovery readiness for laboratory and OT workloads. • Verify backup logs, coordinate test restores, and proactively address recovery gaps. • Define connectivity requirements covering ports, protocols, access, and performance expectations. • Coordinate implementations with Networking, Cybersecurity, IAM, Windows/Server, VMware, Storage/Backup, End User Computing teams, and vendors. • Troubleshoot authentication and authorization issues involving Windows administration and Active Directory. • Diagnose virtualization issues across host, VM, network, storage, and application layers. • Support lab and manufacturing systems, including LIMS, CDS, instrument connectivity, SCADA, HMI, and historian environments. • Maintain incident documentation, RCA summaries, connectivity requirements, and asset/CMDB records. Required Qualifications, Skills & Experience: • Hands-on experience with IT/OT troubleshooting in lab and manufacturing environments. • Working knowledge of regulated GxP/GMP environments, documentation, audit readiness, and risk-based decision making. • Understanding of backup, retention, recovery, storage, and capacity management. • Knowledge of Windows administration and Active Directory groups and access management. • Experience with VMware and virtualization technologies. • Strong networking fundamentals, including switching, routing, VLANs, DNS, DHCP, and firewall rule requirements. • Familiarity with LIMS, CDS, SCADA, HMI, historian systems, and instrument connectivity. • Must be legally authorized to work in the United States. Working Hours, Shifts & Location Details: • Location: Remote (Candidate must be physically located in the United States). • Duration: 12+ Months contract. • Employment Type: W2 Only. Compensation & Benefits: • Pay: $35 - $40 per hour on W2. Application Instructions: • Submit an updated resume indicating your work authorization status.