Casual Desktop Support Engineer – Level 1/2
- Location
- Tasmania-wide, Australia
- Salary
- Not specified
- Company
- Akash pawar
Job description
• Role & Company / Project Overview Swift Computers is hiring a motivated and customer-focused Desktop Support Engineer (Level 1/2) to join our team and provide reliable IT support to end users across Tasmania, Australia. • Key Responsibilities & Daily Duties • Provide Level 1/2 technical support for desktops, laptops, printers, and peripherals. • Troubleshoot Windows operating systems, software, hardware, and connectivity issues. • Assist with Microsoft 365 applications, including Outlook and Teams. • Perform software installation, system configuration, updates, and routine maintenance. • Support user account management, password resets, and access-related issues. • Manage service desk tickets and ensure timely resolution in line with SLA requirements. • Deliver excellent customer service and escalate complex issues when required. • Required Qualifications, Skills & Experience • Experience in Desktop Support, IT Helpdesk, or End-User Support. • Good knowledge of Windows OS, hardware troubleshooting, and basic networking. • Familiarity with Microsoft 365 and Active Directory / Entra ID. • Strong communication, problem-solving, and customer service skills. • Ability to work independently and as part of a team. • Australian working rights. • Working Hours, Shifts & Location Details - Employment Type: Casual - Location: Tasmania, Australia (serving end users across Tasmania) • Compensation & Benefits - Casual engagement rates per award/agreement • Application Instructions Send your CV directly to the recruitment email address.