EUC Support Engineer
- Location
- Melbourne, Victoria, Australia
- Salary
- Not specified
- Company
- Akash pawar
Job description
• Role & Company / Project Overview: We are currently seeking an experienced and customer-focused End User Computing (EUC) Support Engineer to join our team in Melbourne, VIC, Australia. This is a full-time employment opportunity focused on providing enterprise-level technical support, managing modern EUC environments, and delivering top-tier service quality. • Key Responsibilities & Daily Duties: - Provide Level 2 / Level 3 EUC and end-user technical support. - Troubleshoot desktop, laptop, operating system, application, and peripheral issues. - Manage and support Microsoft Windows 10/11 environments. - Administer Microsoft Intune, Microsoft 365, and Entra ID. - Support device provisioning, configuration, imaging, and deployment. - Manage Windows Autopilot, application deployment, and endpoint compliance. - Troubleshoot Active Directory, Group Policy, VPN, and network connectivity issues. - Support software installation, patch management, and endpoint security. - Manage incidents and service requests in ITSM tools, meeting agreed SLAs. - Perform root-cause analysis and resolve recurring technical issues. - Maintain accurate technical documentation, asset inventory, and knowledge-base articles. - Collaborate with infrastructure, security, and service desk teams to improve end-user experience. • Required Qualifications, Skills & Experience: - Minimum 5+ years of experience in EUC, Desktop Support, End User Support, or IT Infrastructure Support. - Strong hands-on experience with Windows 10/11 and enterprise desktop environments. - Good knowledge of Microsoft Intune, Microsoft 365, and Entra ID. - Experience with Active Directory, Group Policy, device management, and application deployment. - Knowledge of Windows Autopilot, endpoint compliance, and patch management. - Experience working with ITSM platforms such as ServiceNow or Jira Service Management. - Strong troubleshooting, analytical, and problem-solving skills. - Excellent communication and customer service skills. - Ability to manage priorities, work independently, and collaborate with technical teams. - Relevant IT qualifications or certifications such as Microsoft certifications are desirable. • Working Hours, Shifts & Location Details: - Employment Type: Full-time. - Location: Melbourne, Victoria, Australia. • Compensation & Benefits: - Professional and supportive working environment. - Opportunity to work with modern EUC and endpoint management technologies. - Career development and opportunities to enhance technical expertise. - Collaborative team environment focused on service quality and continuous improvement. • Application Instructions: - Interested candidates are invited to submit their updated CV along with a brief introduction via LinkedIn message or email.