Head of Customer Success, AI MedTech

Location

Sydney, New South Wales, Australia

Salary

AUD 180,000 - 200,000 / year

Company

Akash pawar

Job description

Role & Company / Project Overview: This is an opportunity for a Head of Customer Success role working with an AI MedTech company. The company develops tools designed to transform how specialist medical practices operate on a daily basis. Backed by 300% year-on-year growth and fresh VC funding, the organization is scaling rapidly across its product suite, internal team, and international markets. The position offers a real seat at the table to help shape CS strategy globally within a hyper-growth, VC-backed environment. Key Responsibilities & Daily Duties: • Lead, mentor, and develop a high-performing regional Customer Success team • Own monthly revenue growth and churn reduction initiatives across the customer base • Help define and shape overall Customer Success strategy as the business expands internationally Required Qualifications, Skills & Experience: • Demonstrated experience leading a Customer Success function within a startup or scale-up SaaS business • Proven track record of managing a Customer Success team of 5+ members • Strong leadership capabilities with a history of building and driving high-performing teams • Proven, measurable results in growing recurring revenue and reducing churn Working Hours, Shifts & Location Details: • Location: Sydney, Australia • Work arrangement: Hybrid model • Eligibility: Sydney-based candidates only Compensation & Benefits: • Base Salary: $180,000 – $200,000 base + super • Total OTE: $220,000 – $250,000 OTE + equity Application Instructions: Interested candidates can apply by submitting their CV directly to the recruiter or reaching out to discuss the role.