1st Line IT Service Desk Engineer

Location

Sheffield, England, United Kingdom

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview Simoda is hiring a 1st Line IT Service Desk Engineer to join the Sheffield Service Desk. The successful candidate will act as the first point of contact for customers, resolving common technical issues and delivering an exceptional support experience. • Key Responsibilities & Daily Duties - Serve as the first point of contact for customer support inquiries. - Log, prioritise, and manage customer incidents and service requests systematically. - Troubleshoot and resolve common Windows, Microsoft 365, user account, hardware/device, and network connectivity issues. - Maintain proactive communication with customers to keep them updated on ticket progress. - Escalate unresolved tickets and complex issues effectively to higher-tier technical teams when necessary. • Required Qualifications, Skills & Experience - Demonstrated experience in a first-line IT support, service desk, or technical helpdesk environment. - Hands-on troubleshooting knowledge of Windows operating systems and Microsoft 365 environments. - Familiarity with managing account permissions, basic hardware setups, and network connectivity. - Strong verbal and written communication skills with a focus on delivering excellent customer service. • Working Hours, Shifts & Location Details - Location: Sheffield, England, United Kingdom - Working Pattern: Office-based • Compensation & Benefits - Standard company benefits applicable to the role (salary details not disclosed in posting). • Application Instructions - Interested candidates are invited to submit their CV and an introductory note to the HR department.