Operations Supervisor

Location

Riyadh, Riyadh, Saudi Arabia

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: ISC is seeking an experienced Operations Supervisor to join our team. Be part of a dynamic organization dedicated to delivering better conversations and brighter customer experiences with a strong emphasis on contact center excellence. Key Responsibilities & Daily Duties: • Supervise and optimize daily contact center (CC) operations. • Provide effective team leadership, coaching, and performance management. • Manage frontline teams, monitor productivity, and achieve key operational KPIs. • Ensure adherence to quality assurance benchmarks and operational standards. Required Qualifications, Skills & Experience: • Bachelor's degree from an accredited institution. • Proficiency in English language communication. • At least 2 years of experience in Contact Center (CC) management. • Good knowledge and thorough understanding of COPC standards. • Proven ability to manage teams and achieve operational KPIs. • For internal candidates: Minimum 1 year of service at ISC. • Open to both male and female candidates. Working Hours, Shifts & Location Details: • Location: Riyadh, Saudi Arabia. • Work setup: Onsite contact center operations. Application Instructions: • Interested and eligible candidates are encouraged to apply by submitting an updated CV through the designated application channel.