Team Leader – Contact Center

Location

Dubai, Dubai, United Arab Emirates

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview: We are hiring an experienced Team Leader – Contact Center to join Etisalat CX Solutions in Dubai, UAE. This role focuses on leading, coaching, and motivating a high-performing customer service team within a dynamic BPO / Contact Center environment. • Key Responsibilities & Daily Duties: - Lead and motivate the team to achieve performance targets. - Monitor KPIs and ensure high-quality customer service delivery. - Coach team members and actively support their ongoing professional development. - Maintain excellent customer satisfaction and overall operational efficiency. - Monitor KPIs, quality standards, and continuous team performance. • Required Qualifications, Skills & Experience: - Minimum 2+ years of experience as a Team Leader in the BPO / Contact Center industry. - Fluent in Arabic and English with excellent verbal communication skills in both languages. - Proven experience leading, coaching, and motivating customer service teams. - Strong leadership, problem-solving, and interpersonal communication skills. - Experience monitoring KPIs, quality standards, and team performance metrics. • Working Hours, Shifts & Location Details: - Location: Deira, Dubai, UAE. - Eligibility: UAE Residents (Sudanese nationals are welcome to apply). - Work arrangement: Onsite. • Application Instructions: - Submit an updated CV via WhatsApp to apply.