ITSM, Change Management & Problem Management Specialist -

Location

Pune, Maharashtra, India

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview: Infosys BPM Limited is hiring ITSM, Change Management, and Problem Management specialists in Pune. • Key Responsibilities & Daily Duties: - Manage IT service management processes focusing on change requests and problem resolution. - Conduct root-cause analysis of critical incidents and implement preventive solutions. - Facilitate Change Advisory Board (CAB) reviews and align operations with ITIL standards. • Required Qualifications, Skills & Experience: - 3+ years of relevant experience in ITSM, Change Management, and Problem Management. - JSL Level: 3A / 4B / 4B–5A. • Working Hours, Shifts & Location Details: - Location: Pune, Maharashtra, India. • Application Instructions: - Email updated CV to HR Adeeba at Kwality Jobs.