Digital Services Officer

Location

Phnom Penh, Phnom Penh, Cambodia

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Canadia Bank is hiring a Digital Services Officer to drive customer adoption, operations, and support for its expanding digital banking platforms and fintech solutions. Key Responsibilities & Daily Duties: • Support the delivery, maintenance, and user adoption of digital banking services (mobile banking, internet banking, payment gateways). • Assist clients and branch staff with digital product inquiries, system onboarding, and technical issue resolution. • Monitor digital service performance, identify operational bottlenecks, and coordinate with IT and product development teams. • Assist in user acceptance testing (UAT) for new digital features and system enhancements. • Ensure all digital banking operations adhere strictly to security policies and bank compliance standards. Required Qualifications, Skills & Experience: • Bachelor's degree in Information Technology, Computer Science, Banking, Business, or related field. • Experience in digital banking services, fintech operations, or IT customer support in financial services. • Strong technical aptitude, problem-solving skills, and customer orientation. • Good understanding of mobile apps, web applications, and electronic transaction systems. Working Hours, Shifts & Location Details: • Location: Cambodia. • Full-time operational role based onsite. Compensation & Benefits: • Competitive salary and standard company benefits. Application Instructions: • Send your Cover Letter and CV to the recruitment email.