Senior Officer, VDO Banking

Location

Phnom Penh, Phnom Penh, Cambodia

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Canadia Bank is hiring a Senior Officer, VDO Banking to support and advance its digital visual banking services, delivering modern remote banking experiences to clients. Key Responsibilities & Daily Duties: • Provide high-quality visual and digital banking assistance to clients via the VDO banking platform. • Facilitate remote account opening, customer onboarding, identity verification (e-KYC), and banking transactions. • Ensure customer interactions comply with operational security, service standards, and banking compliance protocols. • Handle complex inquiries, resolve technical or procedural service issues, and deliver an outstanding digital customer experience. • Supervise daily video banking operations and contribute feedback for system and process enhancements. Required Qualifications, Skills & Experience: • Bachelor's degree in Banking, Business, Communications, Information Technology, or relevant discipline. • Prior experience in video banking, digital banking customer support, or contact center operations in a financial institution. • Excellent verbal communication, camera presence, and professional etiquette. • Solid understanding of e-KYC guidelines, digital banking channels, and verification procedures. Working Hours, Shifts & Location Details: • Location: Cambodia. • Shift details: Full-time banking schedule, may include operational shifts as required for digital customer coverage. Compensation & Benefits: • Competitive compensation package and comprehensive banking benefits. Application Instructions: • Forward updated CV and Cover Letter to the provided email addresses.