Patient Services Senior Associate

Location

Across Philippines

Salary

Not specified

Company

Akash pawar

Job description

### Role & Company / Project Overview PM Consulting is recruiting a Patient Services Senior Associate to handle complex patient inquiries and support customer care functions in the US healthcare sector. ### Key Responsibilities & Daily Duties • Serve as a senior point of contact for patient inquiries regarding services, billing, and statements. • Address and resolve escalated patient concerns professionally and efficiently. • Document communications accurately within healthcare CRM and billing management systems. • Collaborate with internal revenue cycle teams to clarify patient account statuses. ### Required Qualifications, Skills & Experience • Experience in US Healthcare BPO, Patient Services, and Customer Service. • Working knowledge of medical billing and patient account inquiries. • Excellent communication, empathetic customer service skills, and attention to detail. ### Working Hours, Shifts & Location Details • US Healthcare operational shifts. • Location: Philippines. ### Application Instructions Send an updated resume to the designated recruiter email.