Operations Manager

Location

Nashik, Maharashtra, India

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview: Hiray Media and Technology Pvt. Ltd., Nashik is seeking an experienced or capable Operations Manager to lead operational delivery across voice and back-office processes. • Key Responsibilities & Daily Duties: - Supervise end-to-end BPO and back-office operations to ensure performance benchmarks and SLA adherence. - Manage operational capacity, team leaders, and resource allocation. - Drive process improvement, client satisfaction, and performance tracking. • Required Qualifications, Skills & Experience: - Experienced professionals as well as qualified candidates. - Excellent English communication skills (compulsory). - Basic computer knowledge and operations management understanding. - Previous BPO / Call Centre leadership experience is an added advantage. - Mandatory AI-Based English Communication Assessment on versantpro.com. • Working Hours, Shifts & Location Details: - Onsite at Flora Town Shopping, Pathardi-Ambad Road, Flora Town, Pathardi Phata, Nashik, Maharashtra. • Compensation & Benefits: - Competitive salary package aligned with experience and industry norms. • Application Instructions: - Connect with recruitment contacts to review profile and schedule interviews.