Claims Expert (m/w/d) Medical & Travel (befristet)

Location

Munich, Bavaria, Germany

Salary

EUR 65,000 - 75,000 / year

Company

Akash pawar

Job description

Role & Company / Project Overview: Europ Assistance Services GmbH is seeking a Claims Expert (m/w/d) focusing on Medical or Travel to join the Claims & Operational Excellence Team Northern Europe in Munich. In this role, you combine in-depth claims handling experience with a strong commitment to quality standards. Initial experience with fraud prevention and leakage topics is welcome. Additionally, you will assist with specialized inquiries across other business units, including Automotive. The position is initially offered on a 2-year fixed-term basis. Key Responsibilities & Daily Duties: • Analyze complex claims in the Medical or Travel domains to evaluate handling quality and underlying operational processes, identifying areas for optimization • Analyze cases, operational data, and workflows to identify root causes and improvement potential, deriving actionable measures to increase quality • Monitor agreed-upon implementation measures, track open items, and collaborate closely with participating teams and departments • Detect irregularities and potential risks, inspect suspicious cases/facts, and participate in appropriate risk prevention and improvement initiatives • Create comprehensive analyses and evaluations to ensure transparency and measurable tracking of quality, effectiveness, and progress • Support the ongoing evolution of processes, quality benchmarks, and operational procedures within Claims Management Required Qualifications, Skills & Experience: • Multiple years of professional experience in claims management, ideally with a focus on Medical or Travel claims, including handling complex loss/claim cases • Strong understanding of operational quality with a dedication to continuously refining workflows and case handling outcomes • Initial touchpoints or prior experience in fraud prevention, fraud detection, or leakage are advantageous • Completed vocational training, academic degree, or comparable qualification in fields such as insurance, business/economics, healthcare/medicine, or tourism • Analytical, structured, and solution-driven approach with confidence handling data, key performance indicators (KPIs), and analytical reports • Clear, dependable communication skills and enthusiasm for collaborating with diverse teams and stakeholders in an international environment • Fluent language proficiency in German and English, both spoken and written • Preferred consideration given to qualified applicants with disabilities Working Hours, Shifts & Location Details: • Location: Munich (München), Germany • Employment Type: Full-time (5-day work week, initially fixed-term for 2 years) • Flexible/Hybrid Model: Nationwide mobile working ('Mobiles Arbeiten deutschlandweit') with equipment provided, smart working, or on-site at the Munich office Compensation & Benefits: • Annual salary range: 65,000 to 75,000 EUR per year (depending on experience and qualifications) • 30 days of paid vacation per year (5-day week) • Comprehensive onboarding event followed by multi-week tailored operational training • One-year allowance for mobile working following the successful completion of probation • Subsidized health & sports membership via EGYM with access to 6,500+ sports/wellness partners and 2,000+ online courses • Deutschlandticket at a special discounted employee rate • Professional development via digital learning platforms and dedicated job trainings • Subsidized on-site cafeteria in Munich (coffee, snacks, lunch) • Free employee parking spaces in Munich, company events (summer party, Christmas party, team events), and discounted insurance products from Generali / Redion Application Instructions: • Submit a complete CV and work references, indicating your target salary range and earliest starting date, via the online application tool. Paper or email applications cannot be accepted.