Bilingual Account Support Specialist - English & Mandarin

Location

Mississauga, Ontario, Canada

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: We are seeking a talented, trilingual Bilingual Account Support Specialist to join our team in Mississauga. This role focuses on supporting our client's Hong Kong office within a fast-paced logistics or e-commerce environment. The ideal candidate is passionate about customer service and client relationships. Key Responsibilities & Daily Duties: • Provide dedicated customer service and client account management support for our client's Hong Kong office • Facilitate smooth communication and operations in a fast-paced logistics or e-commerce setting • Utilize spreadsheets and reporting tools to manage, analyze, and track account data Required Qualifications, Skills & Experience: • Language Skills: Fluency in English and Mandarin or Cantonese is required • Experience: 2 to 3 years of experience in logistics or e-commerce, with a dedicated focus on customer service and client account management • Excel Skills: Intermediate to advanced Excel proficiency, including practical experience with XLOOKUPs and Pivot Tables • Client Service: Strong communication, organizational, and problem-solving skills paired with a customer-first mindset Working Hours, Shifts & Location Details: • Location: Mississauga, Ontario, Canada (supporting our client's Hong Kong office) Application Instructions: • Interested candidates should send their updated resume with the exact subject line 'Bilingual Account Support Specialist - English & Mandarin -' to the designated recruiter email address.