Guest Experience Executive

Location

Milan, Lombardy, Italy

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: We are looking for a dynamic, experienced, and high-end Guest Experience Executive to deliver highly personalized service to VIP guests for a new opening in 2027 in Milano. This role focuses on anticipating needs, crafting a bespoke, luxury, and flawless experience for elite guests. Key Responsibilities & Daily Duties: • Serve as the dedicated, polished point of contact for elite guests. • Partner with Culinary and Front Office teams to execute specific guest preferences and dietary needs flawlessly. • Handle guest complaints promptly and empathetically, finding effective solutions to maintain high satisfaction scores. • Work closely with Housekeeping, Food & Beverage, and Maintenance teams to fulfill guest requests seamlessly. Required Qualifications, Skills & Experience: • 2+ years of experience in five-star luxury hospitality or elite concierge environments. • Excellent communication skills and strong problem-solving abilities. • Proficiency in hospitality software. Working Hours, Shifts & Location Details: • Location: Milano, Italy (Hiring Locally). • Availability to work dynamic shifts, including weekends and holidays. Compensation & Benefits: • Competitive salary package. Application Instructions: • Interested candidates can apply via email or through the provided online job application link.