Guest Relations Manager

Location

Pan India

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview: The Album Hospitality is seeking a passionate, high-energy hospitality leader for the position of Guest Relations Manager / Guest Relations. The role focuses on delivering exceptional guest hospitality and shaping unforgettable guest journeys. • Key Responsibilities & Daily Duties: - VIP & Personalized Service: Act as the primary custodian for VIP handling, ensuring bespoke services for high-net-worth guests. - Service Recovery: Gracefully manage guest feedback, resolve complex complaints professionally, and turn challenges into loyalty opportunities. - Cross-Functional Synergy: Seamlessly collaborate with Front Office, Housekeeping, and F&B teams to deliver absolute operational excellence. - Quality Elevation: Proactively identify gaps in service quality and implement innovative ways to enhance the overall guest journey. • Required Qualifications, Skills & Experience: - 8+ years of core experience in premium guest relations or front-of-house management. - Impeccable professional grooming and highly articulate communication skills. - High emotional intelligence (EQ) to handle high-pressure and challenging situations calmly. - Strong sense of ownership, deep integrity, and a true team-player mindset. • Working Hours, Shifts & Location Details: - Industry: Hospitality. - Work Mode: On-site. • Application Instructions: - Candidates interested in shaping the future of guest experiences are requested to submit their profiles directly via email.