Front Office Associate

Location

Kushalnagar, Karnataka, India

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview Regenta Rivera Resort, Kushalnagar, Coorg (part of Royal Orchid Hotels & Resorts) is hiring a Front Office Associate. The Front Office Associate serves as the first point of contact for guests, managing check-ins, reservations, and ensuring exceptional guest satisfaction throughout their stay. • Key Responsibilities & Daily Duties - Manage guest check-in, registration, and check-out procedures smoothly. - Handle room reservations, cancellations, and inquiries via phone, email, and in person. - Address guest feedback, resolve complaints promptly, and coordinate with housekeeping and F&B teams. - Process guest billing, cash/card transactions, and maintain accurate daily financial records. - Provide detailed information on resort amenities, local tourist spots, and sightseeing in Coorg. • Required Qualifications, Skills & Experience - Degree or diploma in Hotel Management or Hospitality preferred. - Prior experience in front desk or guest service operations in hotels/resorts. - Proficiency in hotel Property Management Systems (PMS) and MS Office. - Outstanding verbal and written communication skills and guest relationship handling. • Working Hours, Shifts & Location Details - Rotational shift schedules covering 24/7 front desk operations. - Location: Regenta Rivera Resort, Kushalnagar, Coorg, Karnataka, India. • Compensation & Benefits - Remuneration aligned with hospitality industry standards. • Application Instructions - Send resume via email or reach out directly by call or WhatsApp.