Front Office Associate - Courtyard by Marriott Bengaluru
- Location
- Bengaluru, Karnataka, India
- Salary
- Not specified
- Company
- Akash pawar
Job description
• Role & Company / Project Overview Courtyard by Marriott Bengaluru Hebbal is seeking a dynamic, warm, and detail-oriented Front Office Associate (Job Code: 26138832). Be the face of the hotel and deliver exceptional first impressions and memorable stay experiences as part of Marriott International's global community. • Key Responsibilities & Daily Duties - Welcome and check in arriving guests, verify identification and booking details, and issue room keys in accordance with brand standards. - Process guest departures, manage folio settlements, verify charges, and process billing accurately. - Handle incoming guest inquiries, manage switchboard calls, and provide accurate information about hotel facilities, services, and local attractions. - Address guest complaints, coordinate prompt resolutions with housekeeping and engineering departments, and follow up to ensure guest satisfaction. - Maintain front desk reception cleanliness, update property management system records, and coordinate VIP arrivals. • Required Qualifications, Skills & Experience - Excellent verbal and written English communication skills; professional telephone etiquette. - Pleasing personality, strong customer service orientation, and problem-solving mindset. - Degree or diploma in Hotel Management / Hospitality or prior front desk / guest services experience preferred. - Proficiency in computer applications and familiarity with hotel property management systems (PMS) is advantageous. • Working Hours, Shifts & Location Details - Working Setup: Onsite front desk operations. - Location: Courtyard by Marriott Bengaluru Hebbal, Bengaluru, Karnataka, India. - Shifts: Rotational hotel shifts including morning, evening, and night shifts. • Compensation & Benefits - Competitive hospitality remuneration package with employee privileges and career progression across Marriott International. • Application Instructions - Send your resume to the designated recruiter email address or submit your application online through the Marriott careers portal using Job Code 26138832.