Front Office Manager

Location

Kuala Lumpur, Kuala Lumpur, Malaysia

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Hyatt Place Kuala Lumpur Bukit Jalil is looking for a dynamic Front Office Manager to lead our front-of-house team. Be part of our journey as we care for people so they can be their best, delivering smooth guest check-ins, departures, and superior customer care. Key Responsibilities & Daily Duties: - Supervise and oversee all Front Desk operations, concierge, and guest arrivals and departures. - Maintain and exceed Hyatt brand quality and guest satisfaction benchmarks. - Manage guest feedback, complaints, and service recovery efficiently. - Supervise front office staff scheduling, training, performance evaluations, and career development. - Coordinate closely with Housekeeping, Engineering, and Security to maintain seamless hotel operations. Required Qualifications, Skills & Experience: - Prior leadership experience in Front Office operations within an international or upscale hotel chain. - Excellent customer service, problem-solving, and communication skills. - Proficiency in hotel property management systems (PMS). Working Hours, Shifts & Location Details: - Location: Hyatt Place Kuala Lumpur Bukit Jalil, Kuala Lumpur, Malaysia. - Shift work including morning, evening, weekends, and public holidays. Compensation & Benefits: - 12 Nights Annual Complimentary Stays at Hyatt Hotels worldwide. - Colleague, Friends & Family Discounts. - Duty Meals provided. - Uniform provided. - Medical, Dental & Insurance coverage. - Team activities. Application Instructions: - Apply by scanning the QR code or emailing your CV to the designated HR contact.