Reservation Assistant

Location

Kuala Lumpur, Kuala Lumpur, Malaysia

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Hyatt Place Kuala Lumpur Bukit Jalil is seeking a detail-oriented Reservation Assistant to handle room reservations, inquiries, and customer booking management. Key Responsibilities & Daily Duties: - Process room reservations via telephone, email, online travel agencies, and central reservation channels. - Respond promptly to guest inquiries regarding room rates, packages, and hotel amenities. - Maintain accuracy of guest profile data and billing details in the property management system. - Coordinate with the front desk and sales teams regarding special requests and VIP arrivals. Required Qualifications, Skills & Experience: - Prior experience in hotel reservations, front office, or customer service. - Pleasant telephone etiquette and clear communication skills. - Good typing and computer proficiency with familiarity in reservation systems. Working Hours, Shifts & Location Details: - Location: Hyatt Place Kuala Lumpur Bukit Jalil, Kuala Lumpur, Malaysia. - Scheduled shifts covering reservation office operational hours. Compensation & Benefits: - 12 Nights Annual Complimentary Stays at Hyatt Hotels worldwide. - Colleague, Friends & Family Discounts. - Duty Meals provided. - Uniform provided. - Medical, Dental & Insurance coverage. - Team activities. Application Instructions: - Scan the QR code or send your CV to the recruitment email address.