Customer Service Supervisor

Location

Kingston, Kingston, Jamaica

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview General Food Supermarket is seeking an experienced, proactive Customer Service Supervisor in Jamaica. This supervisory role oversees front-end team performance and ensures exceptional service delivery across the retail supermarket floor. • Key Responsibilities & Daily Duties - Lead, mentor, and supervise the customer service and frontline store team. - Promptly resolve customer inquiries, complaints, and service issues with sound judgment. - Create welcoming, memorable, and outstanding shopping experiences for all supermarket patrons. - Monitor checkout operations, coordinate shift activities, and maintain high operational standards. • Required Qualifications, Skills & Experience - Demonstrated supervisory or leadership experience in retail, customer service, or hospitality. - Strong conflict resolution, problem-solving, communication, and interpersonal skills. - Mandatory Documentation: * Resume * Tax Registration Number (TRN) * National Insurance Scheme (NIS) * 2 Recommendation Letters * Passport Size Picture * Food Handler Permit • Working Hours, Shifts & Location Details - Full-time onsite role at General Food Supermarket, Jamaica (Liguanea). • Compensation & Benefits - Competitive supermarket supervisory compensation package. • Application Instructions - Please send an updated resume along with all required official documentation to the listed application email.