Member Services Support Engineer
- Location
- Kigali, Kigali City, Rwanda
- Salary
- Not specified
- Company
- Akash pawar
Job description
Role & Company / Project Overview: Global Careers Africa connects exceptional African professionals with career opportunities in international companies, helping them build successful, global careers from Africa. Global Careers Africa is recruiting an experienced Member Services Support Engineer. An international role can broaden your experience, expand your professional network, and help you build a successful global career from Africa. Suitable professionals may also be considered for similar international opportunities that arise in the future. Key Responsibilities & Daily Duties: • Advanced troubleshooting: Investigate escalated technical issues, identify root causes, reproduce bugs, test solutions, and verify resolutions. • SQL and data analysis: Investigate data discrepancies using SQL or equivalent querying tools, spreadsheets, and system logs. • API and integration handling: Utilize working knowledge of APIs, SFTP/file transfers, CSV files, third-party integrations, and SSO. • Ticket and SLA management: Own technical incidents from assignment through resolution, including documenting findings and meeting SLA targets. • Cross-functional collaboration: Work closely with Engineering, Product, Operations, and customer-facing teams to resolve complex issues. • Technical documentation: Write clear bug reports, troubleshooting guides, runbooks, and knowledge-base articles. Required Qualifications, Skills & Experience: • Technical support experience: 3+ years in application support, technical support, software support, or production support. • Proven ability in advanced troubleshooting and root-cause analysis. • Proficiency in investigating data issues using SQL/querying tools, spreadsheets, and logs. • Working knowledge of APIs, SFTP/file transfers, CSV files, third-party integrations, and SSO. • Solid background in incident handling and SLA management. • Strong collaboration skills across engineering and operational teams. • Demonstrated experience producing quality technical documentation. Working Hours, Shifts & Location Details: • Location: Office-Based Only, Nyarutarama, Kigali, Rwanda. • Working Hours: US Eastern Time Zone (EST). Applicants must be comfortable working evening and overnight hours from Rwanda to support US Eastern Time Zone (EST) business operations. Application Instructions: • Submit CV and cover letter before the deadline on Friday, 4 November 2026. • Successful applicants shortlisted for the interview stage will be contacted via email by the Global Careers Africa Recruitment Team within two weeks of the application closing date. • In-person interviews will be conducted between 5 November 2026 and 12 November 2026.