Team Lead - Call Center

Location

Kathmandu, Bagmati, Nepal

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Abasar Nepal is hiring a dedicated and results-driven Team Lead - Call Center in Kathmandu. This role is ideal for a strong leader passionate about team management, customer service excellence, and overall operational performance. Key Responsibilities & Daily Duties: • Lead, coach, and motivate the call center team to drive engagement and quality service. • Monitor key performance indicators (KPIs) and consistently achieve performance targets. • Handle and resolve escalated customer queries and concerns effectively. • Analyze operational reports and implement strategies to continuously improve call center performance. Required Qualifications, Skills & Experience: • Education: Bachelor's Degree. • Experience: 3 to 4 years of experience in a managerial or similar supervisory role. • Team Management: Demonstrated experience leading and managing a team of 10+ employees. • Strong communication, leadership, and conflict resolution skills. Working Hours, Shifts & Location Details: • Location: Kathmandu, Bagmati Province, Nepal. Compensation & Benefits: • Salary: Negotiable. Application Instructions: • Interested candidates are encouraged to apply by submitting their CV via email or contacting the recruitment office.